Educational Qualification: Bachelor’s Degree in Business Administration, Finance, Economics, or a related field.
Job-Related Knowledge/Specific Skills:
- Strong understanding of banking and financial institution operations.
- Knowledge of credit/loan processes, account services, and transaction management.
- Sound understanding of AML/CFT, KYC, and regulatory compliance requirements.
- Knowledge of risk management principles and internal control systems.
- Familiarity with financial reporting, documentation standards, and audit requirements.
- Understanding of customer service standards and relationship management in banking.
- Awareness of digital banking services and payment systems.
- Knowledge of banking products, policies, and operational procedures.
- Proficiency in the English language is preferred.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Competencies:
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Good organizational and time management skills.
- Attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Strong work ethic and a positive attitude.
- Leadership Skill
- Strong work ethic and commitment to excellence.
- Results-oriented and driven to achieve goals.
- Adaptable and flexible to changing priorities.
- Ability to motivate and inspire others.
Duty & Responsibilities
- Support the development and implementation of strategies to expand business relationships with financial institutions.
- Manage and maintain relationships with existing and potential partner institutions.
- Conduct market research and analysis to identify new business opportunities and growth areas. Represent the department in industry events, meetings, and conferences when required.
- Assist in managing day-to-day departmental operations to ensure efficiency, accuracy, and compliance.
- Monitor and analyze KPIs and operational performance, and support improvement initiatives.
- Support the development and implementation of new products and services.
- Prepare and review management reports, presentations, and business updates.
- Lead or participate in departmental projects and initiatives as assigned.
- Manage project timelines, budgets, and resources to ensure successful completion.
- Ensure projects are delivered on time, within scope, and within budget.
- Identify, assess, and monitor operational and credit risks related to financial institution relationships.
- Ensure compliance with applicable regulations, policies, and internal control requirements.
- Support the implementation of risk mitigation and control measures.
- Provide guidance and support to team members, including Supervisors and Assistants.
- Assist in training, coaching, and developing team members.
- Contribute to a positive, collaborative, and high-performance work environment.
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