Senior Application Support - ICT Application Department

Educational Qualification: Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field.

Technical Skills

• Good understanding of banking applications and workflows
• Basic database knowledge (SQL / Oracle)
• Familiarity with system integration (API, middleware)
• Knowledge of ticketing tools and incident management systems

Soft Skills

• Strong problem-solving and analytical skills
• Good communication and stakeholder management
• Ability to work under pressure and handle critical incidents
• Team collaboration and leadership capability

Job Description/ Responsibilities

• Monitor and support daily operations of applications (CBS, AML, MIS, channels, etc.)
• Troubleshoot and resolve incidents/issues within SLA
• Support system enhancements, releases, and testing (UAT/SIT)
• Coordinate with vendors and internal teams for issue resolution.
• Ensure system performance, availability, and reliability.
• Maintain documentation and support audit/compliance requirements.