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Scam Awareness

(1) Blocking Unwanted Items: Filter and delete unwanted emails from the spam folder and block unwanted calls and text messages.

(2) Handling Coercion or Threats: Ignore and do not respond to any coercion or threats from people asking for personal information or money. Block the call or do not respond.

(3) Protecting Your Personal Information: Do not give your personal information or financial details to anyone.

(4) Thinking Before Sharing Information: If someone requests you to share personal information immediately, take a moment to think and ask yourself, “Would a legitimate company do this?” Consider the possibility and proceed accordingly.

(5) Verifying Official Correspondence from the Relevant Company: Do not click on links or call numbers provided in emails or messages. Use the contact information from the company’s official website, Call Center, or Compliance Center.

(6) Resolving Suspicious Questions: If someone tells you to stop using your account for a certain period, consult with an official from the call center, compliance center, or the nearest bank branch.

(7) Alerting about Fraudulent Money Requests: Be cautious if a suspicious person asks you to transfer money using a digital banking product, as it could lead to financial loss.

(8) Steps to Take When Receiving Suspicious Calls, Emails, and Texts:

  • Scammers may obtain phone numbers through fraudulent means and pressure you to provide personal information, request assistance, or demand immediate payment while pretending to be from MTB or other trusted companies.
  • Be cautious of emails with legitimate spelling or grammatical errors; they may prompt you to respond, call a fraudulent number, or visit a website to fill in personal information. Do not open the attached files to prevent unauthorized access to your computer.
  • Do not click on links in emails or texts from unknown senders. MTB will never request personal information via phone calls, emails, or texts. If in doubt, call the number from the call center or the official website.

(9) Tips for Preventing Online Fraud: Use strong and complex passwords or phrases instead of NRC numbers and birth dates.

  • Always keep your software or applications updated to protect against viruses.
  • Avoid using public Wi-Fi, as fraudsters can steal your data.
  • Verify if a website is legitimate before entering personal information.
  • Be mindful of who you share your information with on social networks.
  • 24/7 Access: Digital banking allows you to manage your finances anytime, anywhere. You can check balances, transfer funds, and pay bills at your convenience. So you should make two-factor authentication (2FA) whenever possible.

(10) Fraud Arising from Delivery Channels

Delivery channels that utilize digital technology for service delivery are susceptible to various fraudulent activities by malicious individuals. These methods include:

  • Phishing Emails: Fraudsters send emails to customers using fake email addresses with malicious links.
  • Mobile Device Theft or Loss: Fraudsters steal or obtain customers’ mobile devices, allowing them to access the owners’ bank accounts.
  • SIM Card Swap: Fraudsters obtain customers’ mobile SIM card numbers, report them as lost to the relevant telecommunication service provider, obtain a new SIM card, and then commit fraudulent activities.
  • Impersonation of Bank Officials: Fraudsters pose as bank officials, claiming to perform account maintenance, and request confidential information from customers.
  • Fake Online Shopping Pages: Fraudsters create fake online shopping pages, sell goods, collect payments, and do not deliver the products, thereby deceiving customers.

(11) Actions to Take If You Become a Victim of Fraud

If you become a victim of fraud and money is taken from your mobile financial account, you should take the following steps:

  • Immediately contact the call center or complaint center of the relevant bank and mobile financial service provider.
  • Provide any necessary information requested by the call center or complaint center promptly.
  • Report the incident to the relevant local police station.
  • The relevant local police station must open a case immediately upon receiving the complaint from the victim of mobile financial fraud. Once the case is opened, the police station should promptly notify the Myanmar Tourism Bank by phone, fax, or email.
  • Upon verification and confirmation, MTB Bank will temporarily freeze the accounts of the complainant, the suspected fraudster, and related parties for 72 hours.
11 January 2025

Latest News

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Stay Safe: MTB Bank Amplifies Warning Against Fake IDs & Online Scams!

MTB Bank is sharing the Central Bank of Myanmar's Financial Intelligence Unit's critical alert: "Beware of Fake ID Cards and Online Scams." We want all citizens to be aware and protect themselves from fraudsters.

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Protect Yourself: The Dangers of Fake ID Cards and Online Scams

Fraudsters are employing various methods to commit financial scams. Currently, a prevalent and dangerous scam involves the use of fake National Registration Cards (NRCs) to steal important personal information online, leading to unwanted financial losses. Therefore, MTB Bank wishes to share crucial self-protection guidelines with all its existing and new customers to help them stay vigilant. Points to Note to Prevent Misuse of Your NRC and Personal Information by Fraudsters Online (checkmark)Sharing your NRC is akin to putting yourself at risk. (checkmark)Protecting your personal information is your own responsibility. (checkmark)It's important to be aware that using fake NRCs can drag you into legal problems. (checkmark)You should only use a genuine NRC. Ways to Prevent Your NRC from Being Misused (checkmark)Do not give your NRC to anyone except for legitimate business purposes. (checkmark)Do not unnecessarily make copies of your NRC and give them to unrelated parties. (checkmark)Do not share your NRC and personal information online. MTB Bank advises all its users to contact the MTB Bank Call Center at 09 682 682 682 if they encounter any suspicious situations to prevent unwanted financial losses. Create Your World With MTB သင့်အနာဂတ်ဖန်တီးဖို့ 𝐌𝐓𝐁 နဲ့လက်တွဲစို့ #MyanmaTourismBank #MTBBank #ScamAwareness #NRC #IdentityTheft #OnlineFraud #StayAlert

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Press Release

**Myanma Tourism Bank and MoneyGram partner to empower Myanmar’s migrant workers with seamless global remittances**  **YANGON, MYANMAR – June 3, 2025** – Myanma Tourism Bank (MTB) is thrilled to unveil an exciting partnership with MoneyGram, a leading global payments network for consumers, businesses and communities. Following approval from the Central Bank of Myanmar, this groundbreaking collaboration is set to transform how Myanmar’s migrant workers abroad send money home.   For the millions of Myanmar workers building lives overseas, this partnership is a meaningful change. By blending MoneyGram’s  digital and physical money transfer network with MTB’s trusted local reach, families in Myanmar can now receive funds faster, safer, and with unparalleled ease at any MTB branch or through innovative digital channels.   **Why This Matters for You**:  - **Heartfelt Connection**: Send money home to your loved ones in minutes, ensuring they feel your support no matter the distance. - **Effortless Access**: Pick up funds at participating MTB branches across Myanmar, from bustling Yangon to remote townships. - **Security**: Trust MoneyGram’s innovative platform and MTB’s commitment to safe, reliable transfers. - **Innovative Options**: Choose from a variety of payment methods via MoneyGram Online, the company’s website and mobile app, or visit one of MoneyGram’s over 440,000 global locations to send money anytime, anywhere. - **Affordable and Transparent**: Enjoy competitive rates and transparent fees, so more of your hard-earned money reaches your family.   “At MTB, we understand the sacrifices our migrant workers make to support their families. This partnership with MoneyGram is our commitment to make sending money home as simple and meaningful as possible,” said Win Lwin (Mr.), Chief Executive officer. “We’re not just transferring funds—we’re delivering hope and connection.”   “MoneyGram is honored to partner with MTB to empower Myanmar’s global workforce,” said Vijay Raj Poduval (Mr.), Regional Head - Southeast Asia of MoneyGram. “Together, we’re connecting the world by making the movement of money across borders seamless, affordable and secure for everyone.”   This partnership marks a bold step toward financial inclusion, offering Myanmar’s migrant workers a modern, reliable way to support their loved ones. Whether it’s funding education, healthcare, or daily needs, MTB and MoneyGram are here to make every kyat count.   **About Myanma Tourism Bank (MTB)**  Myanma Tourism Bank is a trailblazer in Myanmar’s financial sector, dedicated to innovative, customer-first solutions that uplift communities and drive progress. From banking to tourism-focused e-commerce, MTB is redefining what’s possible.   **About MoneyGram**  MoneyGram connects the world by making the movement of money across borders seamless, affordable and secure for everyone. Each year, the company serves more than 50 million people in over 200 countries and territories, processing over $150 billion USD annually. Headquartered in Dallas, Texas, with offices in 36 countries, MoneyGram is globally recognized for its high-performance culture and has been honored as a Top Workplaces USA award winner for four consecutive years.     **For More Information, Contact**:  Kay Thwe Than (Mrs.) Assistant General Manager, Myanma Tourism Bank 📧 kaythwethan@mtb-bank.com 📞 +959 5029139

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