Scam Awareness

(1) Blocking Unwanted Items: Filter and delete unwanted emails from the spam folder and block unwanted calls and text messages.

(2) Handling Coercion or Threats: Ignore and do not respond to any coercion or threats from people asking for personal information or money. Block the call or do not respond.

(3) Protecting Your Personal Information: Do not give your personal information or financial details to anyone.

(4) Thinking Before Sharing Information: If someone requests you to share personal information immediately, take a moment to think and ask yourself, “Would a legitimate company do this?” Consider the possibility and proceed accordingly.

(5) Verifying Official Correspondence from the Relevant Company: Do not click on links or call numbers provided in emails or messages. Use the contact information from the company’s official website, Call Center, or Compliance Center.

(6) Resolving Suspicious Questions: If someone tells you to stop using your account for a certain period, consult with an official from the call center, compliance center, or the nearest bank branch.

(7) Alerting about Fraudulent Money Requests: Be cautious if a suspicious person asks you to transfer money using a digital banking product, as it could lead to financial loss.

(8) Steps to Take When Receiving Suspicious Calls, Emails, and Texts:

• Scammers may obtain phone numbers through fraudulent means and pressure you to provide personal information, request assistance, or demand immediate payment while pretending to be from MTB or other trusted companies.
• Be cautious of emails with legitimate spelling or grammatical errors; they may prompt you to respond, call a fraudulent number, or visit a website to fill in personal information. Do not open the attached files to prevent unauthorized access to your computer.
• Do not click on links in emails or texts from unknown senders. MTB will never request personal information via phone calls, emails, or texts. If in doubt, call the number from the call center or the official website.

(9) Tips for Preventing Online Fraud: Use strong and complex passwords or phrases instead of NRC numbers and birth dates.

• Always keep your software or applications updated to protect against viruses.
• Avoid using public Wi-Fi, as fraudsters can steal your data.
• Verify if a website is legitimate before entering personal information.
• Be mindful of who you share your information with on social networks.
• 24/7 Access: Digital banking allows you to manage your finances anytime, anywhere. You can check balances, transfer funds, and pay bills at your convenience. So you should make two-factor authentication (2FA) whenever possible.

(10) Fraud Arising from Delivery Channels

Delivery channels that utilize digital technology for service delivery are susceptible to various fraudulent activities by malicious individuals. These methods include:

• Phishing Emails: Fraudsters send emails to customers using fake email addresses with malicious links.
• Mobile Device Theft or Loss: Fraudsters steal or obtain customers’ mobile devices, allowing them to access the owners’ bank accounts.
• SIM Card Swap: Fraudsters obtain customers’ mobile SIM card numbers, report them as lost to the relevant telecommunication service provider, obtain a new SIM card, and then commit fraudulent activities.
• Impersonation of Bank Officials: Fraudsters pose as bank officials, claiming to perform account maintenance, and request confidential information from customers.
• Fake Online Shopping Pages: Fraudsters create fake online shopping pages, sell goods, collect payments, and do not deliver the products, thereby deceiving customers.

(11) Actions to Take If You Become a Victim of Fraud

If you become a victim of fraud and money is taken from your mobile financial account, you should take the following steps:

• Immediately contact the call center or complaint center of the relevant bank and mobile financial service provider.
• Provide any necessary information requested by the call center or complaint center promptly.
• Report the incident to the relevant local police station.
• The relevant local police station must open a case immediately upon receiving the complaint from the victim of mobile financial fraud. Once the case is opened, the police station should promptly notify the Myanmar Tourism Bank by phone, fax, or email.
• Upon verification and confirmation, MTB Bank will temporarily freeze the accounts of the complainant, the suspected fraudster, and related parties for 72 hours.