Deputy Manager - Financial Institutions Department

Job-Related Knowledge/Specific Skills:

• Strong understanding of banking and financial institutions’ operations and business models.
• In-depth knowledge of credit/loan products, account services, and transaction processing.
• Solid understanding of AML/CFT, KYC, and regulatory compliance frameworks.
• Knowledge of risk management, credit risk assessment, and internal control systems.
• Understanding of financial analysis, reporting, and performance evaluation.
• Familiarity with correspondent banking, partnerships, and institutional relationships.
• Knowledge of digital banking systems, payment platforms, and financial technologies.
• Awareness of banking regulations, central bank guidelines, and audit requirements.
• Proficiency in the English language is preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Competencies:

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Good organizational and time management skills.
• Attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Ability to handle multiple tasks simultaneously and prioritize effectively.
• Ability to maintain confidentiality and discretion.
• Strong work ethic and a positive attitude.
• Leadership Skill
• Strong work ethic and commitment to excellence.
• Results-oriented and driven to achieve goals.
• Adaptable and flexible to changing priorities.
• Ability to motivate and inspire others.

Duty & Responsibilities

• Support the Manager in developing and implementing the department’s strategic plan, including objectives, KPIs, and action plans.
• Conduct market research and analysis to identify new business opportunities and evaluate market trends.
• Build and maintain strong relationships with key stakeholders, including regulators, industry associations, and financial institutions.
• Oversee daily departmental operations to ensure efficiency, accuracy, and compliance with regulations and internal controls.
• Monitor departmental performance, analyze results, and implement corrective actions for continuous improvement.
• Manage and allocate departmental resources effectively, including budgets, staff, and operational tools.
• Lead business development initiatives to expand relationships with financial institutions.
• Manage key institutional relationships, including contract negotiation and dispute resolution.
• Represent the department in industry meetings, events, and conferences as required.
• Identify, assess, and mitigate operational and credit risks related to financial institution activities.
• Ensure compliance with applicable laws, regulations, and internal policies.
• Conduct periodic reviews and internal checks to strengthen compliance and operational controls.
• Provide leadership, supervision, and support to all team levels, including Managers, Assistant Managers, Supervisors, and Assistants.
• Conduct performance evaluations, provide feedback, and identify training and development needs.
• Promote a positive, collaborative, and high-performance work environment.